Customers can only upload three photos at a time. You will be allowed a total of 7 pieces.
Searching for resins is a very laborious process and takes hours, so we cannot allow customers to abuse this free service.
As long as the statue is used and has been previously notified by the team, it will be exempt from after-sales service. Used statues may have signs of use and there will be no after-sales service under any circumstances. In any case, we will assess the damage and offer a partial refund depending on the damage, which will be assessed solely and exclusively by the after-sales team.
If you are looking for a part that has been on the market for a long time, we will almost certainly not be able to offer replacements. Some of the reasons are:
In any case, we will always offer a partial refund according to the damage or free repair as shown in our policies.
Before making any purchase from the supplier, we always make sure of its quality, review the photos sent to us and tell the warehouse to protect the box as much as possible.
Finding the statue of your dreams has never been easier than with us!
If you have ordered your resin from some of our colleagues by another means, wait for them to respond and they will assist you with the availability, method and price.
This section has the same payment and shipping methods as the rest of normal orders
Regarding cancellations, orders outside the web platform are not entitled to a 60% refund.
These orders are not uploaded to the website and we have no way of selling or canceling them, in addition to the hard work of the entire team to find your piece. Therefore, an offline order cannot be refunded for cancellation.
