Once production is complete, a tracking number will be provided and updated within 45-50 days. During this time, the tracking number will not be updated and can be tracked internally using the following link:
2. Select the correct carrier (DPD (DE), UPS…) and track the number.
1. Put the tracking number in www.17track.net (WITHOUT THE CARRIER'S LETTERS, WITHOUT “DPD” OR “UPS”)
3. Wait for the tracking number to update (when customs is completed at European/American point, 40 days) and within 3-4 days you will receive the order at your address.
1. Put the tracking number on www.17track.net (WITHOUT CARRIER LETTERS)
2. Select the correct carrier (DPD (DE), UPS…) and track the number.
3. Wait for the tracking number to update (when customs is completed at the European/American point) and within 3-4 days you will receive the order at your address.
It is very important to differentiate between a purchase on reserve and in stock. In stock, the process of is 55 days, while in reserve it can be between 3 to 8 months on average
Changes of the same client from one order to another are not allowed, since we use this money to pay studios and manufacturers. However, according to our policies, we refund 60% of the amount paid to try to help you in your situation
Tracking number is only available once customs is cleared. It is very normal that it will not be updated during the first 40 days. For more information you can access the “track my order on the website” section.
Kaioland ships all over the world! Our prices include shipping to the USA, the European Union, Canada, Australia and Japan. The rest of the countries, the cost will be invoiced depending on the size of the package
Yes, we make payments in installments through the “Paypal Open Invoice” method. You can consult more information in the “payment in installments” section.
These symbols appear on each product and signify the expected quarter for production completion. However, there may be delays due to production issues.
First of all, we want to apologize if you have received a bad resin, although the packaging is usually very good, you may experience this situation. So that we can help you, please access the "after-sales service" section and fill out the online form
We award 1% of the total value of the purchase in points. In other words, €1 for every €100 or €10 for every €1000 of purchase
The normal thing is that a product complies with the indicated quarter. However, it is also normal that the statue may be delayed due to internal factors in the factory.
