If you have any questions, you can contact us by filling out the following form and we will answer your questions as soon as possible.
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It is very important to differentiate between a purchase on reserve and in stock. In stock, the process of is 55 days, while in reserve it can be between 3 to 8 months on average
Changes of the same client from one order to another are not allowed, since we use this money to pay studios and manufacturers. However, according to our policies, we refund 60% of the amount paid to try to help you in your situation
The tracking number is only available once customs is cleared. It is very normal that it does not update during the first 40 days. For more information you can access the section "monitoring my order on the web"
Kaioland ships all over the world! Our prices include shipping to the USA, the European Union, Canada, Australia and Japan. The rest of the countries, the cost will be invoiced depending on the size of the package
Yes, we make payments in installments through the "Paypal Open Invoice" method. You can consult more information in the section "payment in installments"
These symbols appear on each product and signify the expected quarter for production completion. However, there may be delays due to production issues.
First of all, we want to apologize if you have received a bad resin, although the packaging is usually very good, you may experience this situation. So that we can help you, please access the "after-sales service" section and fill out the online form
We award 1% of the total value of the purchase in points. In other words, €1 for every €100 or €10 for every €1000 of purchase
The normal thing is that a product complies with the indicated quarter. However, it is also normal that the statue may be delayed due to internal factors in the factory.
