Terms and conditions

1) DEPOSITS  

The customer expressly accepts that the amount paid for the reservation of the product will not be 100% refundable under any circumstances because it is a product of limited or exclusive availability, and that the payment of the reservation implies a commitment to acquire the reserved product, which is not available to other consumers. This clause is in accordance with the provisions of article 103.c of the General Law for the Defense of Consumers and Users (Law 3/2014, of March 27), which establishes that the right of withdrawal will not apply to contracts relating to custom-made or clearly personalized products, as well as to products whose price or conditions depend on market fluctuations.

However, if the seller cannot guarantee the availability of the product, the amount paid will be refunded to the customer in full. This condition has been previously informed to the customer and he expressly accepts it at the time of booking.”

In addition, KAIOLAND will act in good faith to refund 60% of orders that the customer expresses the need to cancel for reasons of space, personal reasons or any other reason. Likewise, this 60% will not be refunded when the product is ready to be shipped or the studio requires the final payments to KAIOLAND since this would be a great detriment to the company and this act of good faith will no longer be carried out. In turn, KAIOLAND reserves the right regarding article 103.c to not refund the deposit if we observe malpractice or bad faith on the part of the customer, exercising acts of bad manners towards those responsible for the website or, failing that, towards our brand.

Some studies may also suffer delays, so you should not worry if the resin has not been sent in the expected time. You can still contact us through the contact page or the multiple social networks to find out the current status.

Once the statue is available for shipping or final payment, payment must be made within one month. Otherwise, the pre-order will be canceled without refund of the deposit. We can help you pay later, provided you act in good faith and contact customer service first.

For orders in stock, you will only have a period of 3 calendar months for full payment of the statue. If the full amount has not been paid within this period, the statue will be cancelled with no refund. This measure is due to the countless orders from people in stock, which compromise inventory control. People pay the deposit and then never make the corresponding payment, resulting in high shipping and handling costs.

KAIOLAND reserves the exclusive right to admit clients. KAIOLAND may consider insults or disrespect as the end of the relationship between both parties, or gestures that indicate the same towards team personnel. It also reserves the right to refund 100% of the amount paid to customers whenever the supplier rejects the order or there is a shortage of guarantees on its part.

2) PAYMENT IN INSTALLMENTS

You can pay in installments through the ''Paypal open invoice'' mode. You have all the necessary information available at https://www.kaioland.com/pago-en-cuotas/

3) SHIPPING

Once the figure is paid in full, we will always give you a tracking number according to the resin sent and the process will be explained to be able to track it. It is very important to remember that shipping and customs are included in the price for countries in Europe, the United States, Australia and Canada and it takes approximately 35 days to these countries. Please see the ''Shipping'' section of our website to check the conditions depending on the recipient country.

If the time takes longer than this time there should be no problems. There are certain periods of the year with a lot of influx of parcels (Chinese New Year, summer Black Friday, Christmas...). You can track the order and how it works at http://70mai.kingtrans.net/WebTrack

In case of loss of the package during shipping and once it is confirmed with the transport company, A FULL REFUND will be offered for both the figure and the shipping costs.

If, on the other hand, the consumer is not available to receive delivery at the agreed time, and after several reasonable delivery attempts have been made or the consumer has been adequately informed of the package's availability for collection (for example, by means of a letterbox notice or electronic notification), the seller's delivery obligation will be deemed to have been duly fulfilled.

From that moment on, the consumer is responsible for collecting the product. If the consumer fails to collect the product within the timeframe established by the courier company or the corresponding collection point, and the package is returned to the seller, this will not be considered a breach of contract on the part of the seller.

Unless otherwise agreed, the seller is not obligated to make a new shipment or refund the amount paid. The seller may deduct, where applicable, the shipping and return costs if a subsequent reshipment is agreed upon.

4) AFTER-SALES SERVICE

Breakages, unfortunately, are something that happens in this world due to large shipments from China to your homes. Therefore, we cannot guarantee that the resin cannot suffer any damage as it is a very fragile material. This may happen infrequently but it is not impossible, so please take it into account before placing an order, especially those products that have been on the market for a long time.

At Kaioland, we can assure you that we will do everything possible to help you at any time. The steps to follow in this case are:

1) The client contacts us through the form https://www.kaioland.com/servicio-postventa/ and our team will respond as soon as possible and process the request to the supplier in question. We have staff dedicated exclusively to managing breakages and they will follow up with you through this email and you will be happy to contact them. We know how frustrating it is and that is why we are going to dedicate all our efforts to it.
2) We will contact you when we have informed the studio of your replacement. Now, we will begin to demand from the studios and work on your replacement
3) The estimated process of obtaining replacements is 1-2 months, but it may take longer. You can contact us by email whenever you want and we will give you updates on the process, or it will be the same team that will inform you of the management process
4) Once the response from the study and the replacement is received, we will send it to the same address as the order and we will give you the corresponding tracking number.

In the event that the studio is unable to provide a replacement, the same statue will be repaired free of charge by us or a partial refund will be provided commensurate with the damages.

Also, it should be noted that to avoid these long processes, many times the statue can be directly repaired (fitting problems, adhesion problems between pieces or other parts that are easy to repair) or a partial refund may be granted.

Regarding the issue of LED or light system failure, A PARTIAL REFUND WILL BE GIVEN IMMEDIATELY and a replacement or repair for this cannot be obtained. Unfortunately, this problem has no solution and we find the fastest way to resolve it.

Finally, remember that with Kaioland, replacements are free and so are repairs, and partial refunds are made from our money and not the studio's.
In addition, there is a maximum warranty period of 1 week after receiving the resin and reporting the damage to the customer service team in case of breakage or missing parts.

100% refund of the money and full return of the statue is not allowed under any circumstances

PRODUCTS THAT HAVE ANY TEXT INDICATING THAT THERE IS NO AFTER-SALES SERVICE, NO REPLACEMENTS OR DERIVATIVES ARE CLEARLY EXCLUDED FROM ANY CLAIM ON THE DATE OF PURCHASE. Please view this before making the purchase and it is understood that the customer accepts 100% of the risk. 

In addition, if the repaired product suffers any damage, a partial refund may be made exclusively according to the damage after being previously assessed by a professional.

Please note that all DANA STOCK items may be damaged, have wet boxes, or be damaged. This is due to the flooding in Valencia on October 29, 10, and is therefore being offered at a much lower price than usual.

5) Complaints procedure before financial institutions or payment platforms

1. If Client initiate a claim, chargeback (chargeback) or dispute resolution procedure with your card issuer, bank, payment gateway or the ODR platform provided for in Regulation (EU) 524/2013, All management related to said controversy will be channeled exclusively through this external procedure (Article 14 of Regulation 524/2013 and Article 13 of Directive 2013/11/EU).

2. During external processing, KAIOLAND will be exempt from providing additional support on the facts claimed, without prejudice to the documentary cooperation that the payment services regulations (arts. 72-75 PSD2) impose on the PSP.

3. The final decision taken by the financial institution or the payment authority — in accordance with Directive (EU) 2015/2366 and other applicable EU regulations — will be binding and final for both parties:
   a) If the entity keeps the position or decides not to reimburse, the correct execution of the payment will be presumed (art. 74 § 1-2 PSD2 and CJEU doctrine) Tecnoservice C-245/18), leaving the trade free from further claims for the same reason.
   b) If the entity reverses the charge and reimburses the Client, the latter will be considered fully compensated, preventing any double compensation (principle of non-duplicity) in accordance with the case law of the CJEU and arts. 74-75 PSD2.

6) Product different from what was agreed

Regarding the final products and sales photos, there may be a slight difference from cheap and low-quality studios. It is very important to buy when the product is a prototype and not a 3D design, since that prototype 99% of the time is almost identical to the final product

Since we pay your reservations to the studio, we have no way of refunding you 100% of this project. If the difference in quality is very large, we undertake to partially refund the customer out of our pocket, but we will never be able to refund or return the item since the production costs have been paid to the factory and the transportation costs to the shipping company.

To ensure the quality of the products, you can contact us at any time and we will advise you on the quality of the studies and we will help you in everything we can.

On the other hand, if the product received is incorrect as ordered due to warehouse or human error, the item will be reshipped free of charge to another customer or logistics warehouse. Once the item is reshipped, a 100% refund will be issued, or the correct item will be reshipped. If the item is missing some parts (original brown box, art box, or any other part), the corresponding check will be performed, and a refund will be made based on the depreciation of the item. Alternatively, a return for a different product will not be possible.

100% refund of the money and full return of the statue is not allowed under any circumstances